Customer Service Representative (Urgent Hiring)

Join TDCX, a global leader in customer experience solutions, as a Customer Service Representative in beautiful Bali! This is your chance to work alongside innovative teams and support the growth of the world’s most forward-thinking brands. We are urgently hiring for our office in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung.

As a Customer Service Representative, you will be the first point of contact for our clients, ensuring their queries are resolved efficiently and their experience is exceptional. You will handle inbound calls, emails, and live chats, providing support and solutions to our customers. This role is perfect for someone who thrives in a fast-paced environment and enjoys building strong relationships with clients.

At TDCX, we offer a competitive salary, comprehensive benefits, and the opportunity to grow within a dynamic and supportive team. If you are passionate about customer service and eager to make a difference, we want to hear from you!

📋 Tanggung Jawab Pekerjaan

• Handle inbound calls, emails, and live chats from customers, providing prompt and accurate responses.
• Resolve customer issues and queries efficiently, ensuring high levels of customer satisfaction.
• Document customer interactions and maintain accurate records in our CRM system, Zendesk.
• Collaborate with other teams to escalate complex issues and ensure timely resolutions.
• Monitor customer feedback and use it to improve our services and processes.
• Adhere to company policies and procedures, maintaining high standards of professionalism and integrity.
• Participate in team meetings and training sessions to stay updated on best practices and new tools.
• Contribute to the team’s goals and targets, helping to drive customer satisfaction metrics.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Excellent communication skills, both written and verbal, in English and Indonesian.
• Strong problem-solving skills and the ability to handle multiple tasks in a fast-paced environment.
• Familiarity with CRM systems, particularly Zendesk, is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Proven track record of delivering exceptional customer service and achieving high satisfaction ratings.
• Bachelor’s degree in Business Administration, Communications, or a related field.
• Willingness to travel occasionally to support remote teams and clients.

🛠️ Keahlian

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