Customer Relation Executive - Xpeng Bali (Erajaya)

Are you passionate about the future of mobility? Erajaya is seeking a dynamic and detail-oriented Customer Relation Executive to represent Xpeng, the cutting-edge leader in smart electric vehicles. In this role, you will be the face of our brand, ensuring that every customer journey is seamless and memorable. Based in Jakarta Raya, you will be part of a team dedicated to delivering exceptional customer experiences and driving the growth of Xpeng's presence in Indonesia.

As a Customer Relation Executive, you will engage with customers, address their inquiries, and resolve issues with a high level of professionalism and empathy. You will use tools like CRM systems and communication platforms to manage customer interactions efficiently. This is an exciting opportunity to be at the forefront of the electric vehicle revolution, working with a company that values innovation, sustainability, and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain customer relationships through effective communication and interaction.
• Handle customer inquiries, complaints, and feedback, ensuring timely and satisfactory resolutions.
• Utilize CRM systems and other relevant software to track and manage customer interactions.
• Collaborate with sales and service teams to ensure a cohesive customer experience.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Stay updated with industry trends and Xpeng's product offerings to provide informed advice to customers.
• Conduct regular follow-ups to ensure customer retention and loyalty.
• Participate in team meetings and training sessions to enhance professional development.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with the automotive industry, particularly electric vehicles, is a plus.
• Fluent in both English and Indonesian.

🛠️ Keahlian

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